FREQUENTLY ASKED QUESTIONS

WHERE CAN I PURCHASE RET AND RO?
Ret and Ro garments are exclusively available here at our retandro.com online store, and cannot be purchased via any other website or store.

WHAT PAYMENT METHODS DO YOU ACCEPT?
Paypal/Credit and Debit card
Bank Deposit / Online Fund Transfer
COD

HOW CAN I CONTACT YOU?

For urgent concerns call/text/viber: 0936-268-7678

For general inquiries:  hello@retandro.com

Feel free to contact us on our mobile number provided as well. Available during weekdays only 8am-5pm. Any calls or messages during weekends and beyond office hours will be addressed during business days (8am-5pm).

NOTE: Always check your spam or trash section. One of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 5 days a week, Monday - Friday. Any enquiries sent on weekends or public holiday will be responded to the following business day. 

WHERE DO YOU SHIP TO?

We only ship within the Philippines.

CAN I PULLOUT ITEM(S) FROM RET AND RO?
Yes, email us at hello@retandro.com

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled.

NOTICE: Actual color of items may vary due to lighting and differences in mobile and computer monitor.