FREQUENTLY ASKED QUESTIONS

WHERE CAN I PURCHASE RET AND RO?
Ret and Ro garments are exclusively available here at our retandro.com online store, and cannot be purchased via any other website or store.

WHAT PAYMENT METHODS DO YOU ACCEPT?
Paypal/Credit and Debit card
Bank Deposit / Online Fund Transfer
COD

HOW CAN I CONTACT YOU?

For general inquiries:  hello@retandro.com

For concerns:  concerns@retandro.com

For business:  business@retandro.com

Always check your spam or trash section. One of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 5 days a week, Monday - Friday. Any enquiries sent on weekends or public holiday will be responded to the following business day. We are very much responsive through emails, NO DMs. NO Calls. 

WHERE DO YOU SHIP TO?
We only ship within the Philippines.

CAN I PULLOUT ITEM(S) FROM RET AND RO?
Yes, email us at hello@retandro.com

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled.